What is Real-Time Feedback?
Real-Time Feedback
With Real-Time feedback you can capture the thoughts and feelings of your customers immediately after each interaction. In-the-moment feedback yields high response rates and great accuracy.
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By capturing Real-time feedback or in-the-moment feedback from your customers, employees, patients, students and passengers - your business can make informed decisions that make experiences better and unique!
Accuracy and High Response Rates
With millions of responses captured, Real-time and in the moment feedback has the best response rate with highly effective accuracy.
40% More Accurate
Real-time feedback or in-the-moment feedback is 40% more accurate vs. feedback collected 24 hours after the interaction.
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Our memory of an experience is impacted by external influences and personality traits once enough time has elapsed, leading to inaccurate feelings in feedback provided after 24 hours.
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By gaining insights with in-the-moment or Real-time feedback, you can make informed business decisions to build better experiences overall for your customers.
500% Higher Response Rate
Real-time feedback or in-the-moment feedback has a 500% higher response rate than online surveys.
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By strategically placing our real-time feedback or in-the-moment feedback devices, you can capture the thoughts and feelings of people immediately after their interactions to understand their overall experience.
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By gaining insights with in-the-moment or Real-time feedback, you can make informed business decisions to build better experiences overall for your customers.
What Feedback will work for your business?
With customized solutions available for every need - Feedback Insights can consult you on the best solution that works for your business. You can collect feedback from customers, employees, passengers, exhibition visitors, students and in any other setting that you want to explore.
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