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ViewPoint Customer Stories

Our solutions versatile to help achieve objectives with Real-time feedback or in-the-moment feedback 

Amazon Climate Pledge Initiative

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In 2019, Amazon co-founded The Climate Pledge—a commitment to be net-zero carbon across their business by 2040, 10 years ahead of the Paris Agreement. Understanding their energy consumption was critical to meeting their corporate pledge.


Understanding a Different Perspective
To truly understand energy consumption within their business units, Amazon decided to ask the staff working in the units for their own insights and gauge commitment to the pledge


Energy Conservation Performance
Survey responses helped build a picture about the importance of energy conservation amongst staff and their views on how well Amazon was performing


Together Achieving More
Amazon employees were able to rate current performance, but critically further advise on areas of improvement they saw from performing their jobs. After all, it is the staff in the environment who have the best opportunity to see what else could be improved

Microsoft Organizational Culture

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Microsoft’s core values of Respect, Integrity & Accountability align to their mission, support their culture and serve as a guide to how to treat each other internally and externally. These core values need to be felt throughout the whole organization if they are to accurately reflect their culture.

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Employee Culture

Microsoft employees were asked to leave feedback as they left company presentations. The aim was to understand if staff felt  more connected to how their core values relate to their culture.

 

Benchmarking Across Locations

Rolling out the same survey across locations, and feeding the insight into a single  dashboard, they could build a picture about which locations performed best and which issues needed to be addressed. 

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Localised Flexibility

As surveys could be remotely managed, individual locations were able to create their own surveys to understand localised issues. This gave individual business units the insight they needed to improve performance and culture with their own employees.

Go-Ahead London Employee Happiness

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Go-Ahead London is the largest bus company in London, providing nearly a quarter of the capital’s buses. Their management team was concerned by the toll the COVID pandemic was taking on their staff’s emotional well-being.

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Instant Feedback from 2,000 Staff Members

Go Ahead London installed ViewPoint Pulse devices in all their main hubs to capture staff concerns and then act on them. More than 2,000 employees gave feedback.

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Key Findings & Striking Results

The management team acted on the key findings with striking results: within weeks, mental health support awareness rose by 41% and trust in management increased by 23%.

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Award-Winning

Go Ahead London subsequently won an industry award for employee engagement innovation.

TUI Airport Experience

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TUI is the largest leisure, travel and tourism company in the world. Their mission is to create unforgettable moments for customers across the world and make their dreams come true. TUI understand the airport experience impacts the overall leisure experience and therefore explored ways to make it better.

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Monitor Changes in Happiness

ViewPoint Feedback devices were employed at check-in and bag drop areas while new operational services were trialed. Feedback was captured as management teams explored different solutions to the same problem. 

 

Collect Focused Feedback

Feedback captured in-the-moment enabled TUI to accurately measure the impact of changes made, confident that the feedback given wasn’t influenced by other factors at the airport.

 

Find Out What Customers Value

ViewPoint’s live, online dashboard enabled TUI to see exactly what passengers valued. The insights gained enabled the TUI project team to develop a passenger experience improvement plan that delivered increased levels of passenger satisfaction.

University of Glasgow Student Experience

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Competition between Universities has resulted in Student Experience becoming a key differentiator for Higher Education institutions. Student feedback helped the University Of Glasgow to improve their top 18 Ranking in the Complete Uni Guide 2020.

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Highlight Areas of Improvement

Glasgow employ 8 feedback kiosks to measure KPI’s within the University’s catering, sport, print services, accommodation, and gift shop areas to monitor whether these services meet student expectations. Kiosks were also used to gather feedback from delegates at the University’s events.

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High-Fidelity Feedback

Using feedback, including free text comments, managers have been able to pinpoint areas of concern and remedy them quickly while further monitoring evidence of the success of their improvements.

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Feedback to Improve Rankings

Feedback captured highlighted areas for improvement, for instance in the time taken to fix sports equipment, communication about prices from the print services team and the menu choices at food outlets.

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